1. What Information We Collect

We collect various types of information in order to deliver and improve our services. This includes:

• Personal information like name, email address, phone number, and delivery address.
• Order information such as items ordered, payment method, order history, and total amounts.
• Technical data like IP address, browser type, access times, and device identifiers.
• Location information if you have granted us permission to collect it.
• Authentication data from third-party services like Google or Facebook if used for login.

2. Communication Consent

By registering on or using BERFY, you grant us permission to send you transactional alerts, promotional content, and service-related announcements through SMS, email, WhatsApp, or app push notifications. You may opt out of promotional messages at any time using the provided unsubscribe links or by contacting customer support.

3. How We Use Your Data

• Fulfilling your orders, processing payments, and providing confirmations.
• Improving our website, app, and customer service.
• Offering personalized recommendations and discounts.
• Fraud detection and legal compliance checks.
• Sending important updates about the platform.

4. Data Sharing

• With delivery agents to ensure order fulfillment.
• With payment gateways to complete transactions securely.
• With customer support teams for troubleshooting.
• With legal authorities if required by law.

5. Cookies & Analytics

We use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

• Request access to personal data we hold.
• Correct inaccurate information.
• Object to certain processing activities.
• Request deletion by emailing privacy@berfy.in

7. Delete Your Account

• Use the app: Profile → Delete Account
• Email request to privacy@berfy.in with your registered mobile number

After confirmation, the account will be permanently deleted and cannot be restored. Some data may be retained for legal or financial compliance.

8. Data Security

We implement encrypted storage, secure transfers, and strict access controls. BERFY will never ask for OTPs or passwords. Do not share sensitive information with anyone.

9. App Safety & Legal Compliance

BERFY complies with Indian IT and e-commerce regulations. We do not promote illegal or restricted content and actively monitor misuse.

10. Grievance Officer

Designation: Grievance Officer
Email: privacy@berfy.in

11. Policy Changes

This policy may be updated periodically. Users will be notified 7 days in advance of major changes. Continued use means acceptance.